Warranties
Under the Australian Consumer Law (ACL), automatic consumer guarantees apply to many products and services you buy regardless of any other warranties suppliers sell or give to you. However, it is still important to understand how these warranties apply to goods or services you buy.
What is a warranty? A warranty is a voluntary promise offered by the person or business who sold the product or service to you. Once you buy the product or service, the promise becomes a right that can be enforced under the ACL. Warranties are separate from your automatic consumer guarantees. The consumer guarantees which apply regardless of any warranties suppliers sell or give to you, apply for a reasonable time depending on the nature of the goods or services. This means consumer guarantees may continue to apply after the time period for the warranty has expired.
Common warranties- Businesses sometimes make extra promises or representations verbally or in writing generally about the quality or standard of a good.
For example, they may refer to:
- The quality, state, condition, performance or characteristics of the good
- What the good can do and for how long
- The availability of servicing, supply of parts or identical goods.
- If a manufacturer or supplier provides such a warranty, there is a consumer guarantee under the ACL that the manufacturer or supplier will comply with that warranty. If the supplier or manufacturer fails to comply with the warranty you will have rights against them under the consumer guarantees.
Victron:
Victron Energy warrants its products to be free from defects in workmanship and materials for a period of 5 years from the date of purchase by the end-user, with a maximum of 66 months from the Victron Energy invoice date. Exceptions on this are: lead-acid batteries; 2 years from date of purchase by the end-user, with a maximum of 30 months from the Victron Energy invoice date, Lithium batteries; 3 years from date of purchase by the end-user. In addition to this, proof of correct battery usage is required when making a battery warranty claim.
Victron Energy Limited Warranty Policy
Discover (Lithium Blue):
Discover Energy Corp. (Discover), together with its agents, dealers, and distributors, warrants to the original product purchaser (User), that your Discover Lithium Series Battery (Battery) is free from manufacturing defects that would prevent the battery from delivering unlimited cycles while maintaining at least 60% of the original Rated Wh for the earlier of the listed Base Workmanship Warranty Period or Total Energy Throughput Limit. If the original Battery is registered with Discover within 30 days of installation, the warranty will be for the earlier of the listed Extended Workmanship Warranty Period or Total Energy Throughput Limit.
Register your warranty here
Discover Lithium Blue Limited Warranty Policy
Discover (Helios):
Discover Energy Corp. (Discover), together with its agents, dealers, and distributors, warrants to the original product purchaser (User) that your Discover HELIOS Series Battery (Battery) is free from manufacturing defects that would prevent the battery from delivering unlimited cycles while maintaining at least 60% of the original ‘Rated Wh’ for the earlier of the listed ‘Base Workmanship Warranty Period’ or ‘Total Energy Throughput Limit’. If the original Battery is registered with Discover within 30 days of installation, the warranty will be for the earlier of the listed ‘Extended Workmanship Warranty Period’ or ‘Total Energy Throughput Limit’ as per the table below, subject to the terms and conditions outlined herein.
Register your warranty here
Discover Helios Limited Warranty Policy
Discover (AES):
Discover Energy Corp. (Discover), together with its agents, dealers, and distributors, warrants to the original product purchaser (User), that your Discover Advanced Energy System Battery (Battery) is free from manufacturing defects that would prevent the battery from delivering unlimited cycles while maintaining at least 60% of the original Rated Wh for the earlier of the listed Base Workmanship Warranty Period or Total Energy Throughput Limit if the Battery is used in Stationary Energy Storage Application. If the original Battery is registered with Discover within 30 days of installation, the warranty will be for the earlier of the listed Extended Workmanship Warranty Period or Total Energy Throughput Limit as per the table below, subject to the terms and conditions outlined herein.
Register your warranty here
Discover AES Limited Warranty Policy
Discover (AGM):
Power Source Pty Ltd, ACN 618 841017, trading as The Power Source provides a product warranty against defects for the applications and periods listed in the table below. The warranty period commences from the original date of purchase. Proof of purchase is required to make a claim but the battery must be returned to the point of original purchase or call 1300 026 198 for your nearest location to process a warranty claim. For all valid claims, The Power Source will replace the battery free of charge but all freight costs will be at the customer’s expense. This warranty does not cover abuse, incorrect application or installation, neglect and after sale damage. For further details please see our website to view the full warranty statement - www.thepowersource.com.au. Our goods come with guarantees that cannot be excluded under the Australia Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Discover AGM Batteries Warranty Policy
OutBack Power:
OutBack Power provides a five (5) year limited warranty against defects in materials and workmanship, and a two (2) year limited warranty against fan failure, for the inverter/chargers and charge controllers. The term of this warranty commences upon the earliest of the following events:
• Commissioning/first activation of the product by an installer or end user
• 6 months after the product is shipped from the factory
This warranty applies to the original OutBack product purchaser, and is transferable only if the product remains installed in the original use location. Registering the product by returning the registration card, or on www.outbackpower.com, is strongly encouraged to ensure prompt response to any potential claims.
This warranty statement applies to the following OutBack Power products:
• All Vented and Sealed (V)FXR series inverter/chargers with model numbers ending in A or E
• All GS series inverter/chargers with model numbers ending in A or E
• FM60, FM80, and FM100 MPPT charge controllers
• USA factory pre-wired FLEXpower systems incorporating the above inverters
• MATE3s system display & controller products
SimpliPhi Lithium:
The SimpliPhi Power PHI 3.8™,PHI 3.8™, PHI 3.8-M™, Batteries (the “SimpliPhi Power Product”) as manufactured and sold by SimpliPhi Power, Inc., a Delaware corporation, are warranted (the “Limited Warranty”) by SimpliPhi Power, Inc. against manufacturing defects in materials and workmanship for a period of (10) years (the “Limited Warranty Period”) on a prorated basis, when installed and operated within the specifications provided in the SimpliPhi Installation Manual and relevant Integration Guide (refer to SimpliPhi’s Product Documentation web page for relevant documentation: https://simpliphipower.com/product-documentation/).
Discharging PHI batteries to a voltage level below the 100% Depth of Discharge (DOD), level Voids the batteries’ Warranty. Over the ten-year Limited Warranty Period, SimpliPhi warrants the SimpliPhi Power Product at 80% or greater of its original-rated capacity. While SimpliPhi’s ten-year Warranty does not specify a warrantied battery cycle life, AmpliPHI and PHI batteries’ expected cycle life rating is 10,000 cycles when a maximum of 80% DOD is maintained, 5,000 cycles at 90% DOD, and 3,500 cycles at 100% DOD at standard operating conditions.
SimpliPhi Limited Warranty Policy
Selectronic SP Pro:
The standard warranty for this product is 5 years from date of purchase. For installations in Australia and New Zealand, it is possible to extend the warranty term up to 10 years. To achieve a 10-year warranty you must:
- Register your warranty within 180 days of purchase.
- Supply a valid Select.Live serial number at the time of registering your warranty.
Failure to adhere to all installation and user conditions as set down in the installation manuals will void your warranty. Any faults or associated faults caused by lightning, water or moisture ingress, vermin infestation, improper voltage, faulty installation, use of the product in a manner for which it is not intended, alterations which affect the reliability or performance of the unit but are not attributable to faulty manufacture, failure to act on service warning from the SP PRO inverter, damage caused by faulty generator sets, or caused by other system components, will not be covered under warranty. The wear of consumable components (cooling fans and power capacitors reaching end of life) is not covered under warranty.
Register your warranty here
Selectronic SP Warranty Policy AU/NZ
Invicta Deep Cycle Lithium:
Sealed Performance Batteries (SPB) warrants the Invicta Lithium range against defective workmanship and materials for 7 years after battery was shipped from SPB, or for the full period from the date of shipment. The battery must be registered with SPB and installed into an approved application at all times.
Some examples where the 7-year warranty would not apply may include (but not limited to) the following:
- Installation in an under bonnet application
- Installation in a starting application
- The battery was charged with a device that did not use a lithium profile setting
- Utilised with a mismatched inverter – for example: Using 2000W inverter with a battery with a maximum discharge of 1200W (100A)
- Installed in an area subject to regular high temperatures
Register your warranty here
Invicta Lithium Warranty Policy
Invicta Hybrid Starter Lithium:
Warranty Period: Three years from the date of shipment.
Conditions:
- The warranty is invalid if the battery has been subject to misuse, abuse or physical damage.
- The warranty is invalid if the battery is not used in accordance with the instruction and warning card provided online/in box.
- The batteries are subject to IEEE Standard 1188 Acceptance Test at time of installation. If they do not meet both, or either, the standards and the published Invicta Lithium specifications the company, SPB, must be notified immediately
and the user should request further instructions.
- The battery will be determined to be defective if it fails to deliver less than 70% of its rated capacity during the warranty period, subject to the conditions listed below:
The residual battery capacity is determined by:
- Fully discharging the battery to 0% SOC at 1C or less
- Fully charging the battery at the recommended voltage and rate for a minimum of 24 consecutive hours
- Fully discharging the battery to 0% SOC at 0.5C or less and 73°F (23°C)
Register your warranty here
Invicta Hybrid Lithium Warranty Policy
PowerPlus Energy:
Limited Warranty for: Eco4840P
1. This Limited Warranty covers manufacturing defects in materials and workmanship for a period of 10 years from the original purchase date.
2. This Warranty is activated by the return of the Warranty Registration Card along with a client’s Proof of Purchase. If the latter is not available,
then this Warranty commences upon the date of original despatch from PowerPlus Energy’ warehouse as recorded in PowerPlus Energy’s
internal systems.
3. When the battery covered under this Limited Warranty is suspected to be faulty, the battery must be disconnected and removed from the
energy storage system and switched off.
4. This 10-year Limited Warranty is subject to the conditions listed in Table 1 below.
Eco P Series Warranty Statement
Limited Warranty for: LiFe2433P, LiFe4822P, LiFe4833P, LiFe12033P
1. This Limited Warranty covers manufacturing defects in materials and workmanship for a period of 10 years from the original purchase date.
2. This Warranty is activated by the return of the Warranty Registration Card along with a client’s Proof of Purchase. If the latter is not available,
then this Warranty commences upon the date of original despatch from PowerPlus Energy’ warehouse as recorded in PowerPlus Energy’s
internal systems.
3. When the battery covered under this Limited Warranty is suspected to be faulty, the battery must be disconnected and removed from the
energy storage system and switched off.
4. This 10-year Limited Warranty is subject to the conditions listed in Table 1 below.
LiFe Premium P Series Warranty Statement
Limited Warranty for: LiFe1213N, LiFe2413N, LiFe4813N
1. This Limited Warranty covers manufacturing defects in materials and workmanship for a period of 5 years from the original purchase date.
2. This Warranty is activated by the return of the Warranty Registration Card along with a client’s Proof of Purchase. If the latter is not available,
then this Warranty commences upon the date of original despatch from PowerPlus Energy’ warehouse as recorded in PowerPlus Energy’s
internal systems.
3. When the battery covered under this Limited Warranty is suspected to be faulty, the battery must be disconnected and removed from the
energy storage system.
4. This 5-year Limited Warranty is subject to the conditions listed in Table 1 below.
LiFe Premium N70 Series Warranty Statement
Register your warranty here
AERL:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. AERL will bear the cost of parts and labour to repair any manufacturing faults found within the terms and period of this warranty. For claims under warranty, the faulty product(s) must be returned to AERL’s facility at 2/75 Bluestone Cct, Seventeen Mile Rocks, Brisbane, Australia after contacting AERL and receiving the appropriate RMA documentation from AERL. No allowance is made for labour or travelling time required to disconnect or reinstall faulty parts. AERL will pay the cost of freight to return the repaired charge controller to the customer within Australia or New Zealand only. Any faults or like faults caused by lightning, water or moisture ingress, vermin infestation, improper voltage, faulty installation, use of the product in a manner for which it is not intended, alterations which affect the reliability or performance of the unit but are not attributable to faulty manufacture, failure to act on service warning from the AERL charge controller, or damage caused by other system components will not be covered under warranty.
Register your warranty here
Pylontech:
Pylontech warrants that the product will remain free of defects caused by improper workmanship or defective materials. Pylontech US3000-C & US5000-B batteries sold within Australia come with a 10 year warranty. Pylontech RT12100G31 lithium batteries come with a 5 year warranty.
Pylontech Warranty policy: US3000-C & US5000-B
Pylontech Warranty policy: RT12100G31